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Our Policies

Our hospital policies are meant to help guide us and inform you as a client.  Please feel free to ask our team if you have any questions.

Treatment Plan Policy

We do offer payment plans through Care Credit & Scratch Pay. Ask our team about the best option if you need financial assistance to afford the best care for your pet!

 

Our treatment plan is not a firm quote and as such is subject to change due to unforeseen circumstances.  Due to the complex nature of most cases we see, the final charges may vary from this estimate.

 

We will make every effort to inform you should your pet's changing condition require substantial procedures or diagnostic work not outlined in the above estimate.

When we present our treatment plans, our clients are required to sign, acknowledging that they have read, understand and accept the estimate and terms above.

As part of our ongoing commitment to your pet's health, we encourage you to call if you have any questions.  Please call the hospital at 864-288-4000. 

Payment Policy

I understand that my card will be charged for any charges below the estimate value signed for if my bill is not paid in full on discharge.  Credit card payments incur a 3% fee for payment.  Care Credit & Scratch Pay are exempt from this fee. Our invoices and treatment plan estimates reflect a 3% cash and check discount.

Payment is expected in full at the time services are rendered, and prior to any surgical procedure or hospitalization.  

ACH / Electronic Debit Payments

By signing our Treatment Plans, I agree that if I am paying by check that the company is authorized to electronically debit my (our) account (and, if necessary, electronically credit my (our) account to correct erroneous debits).

 

I (we) understand that this secure authorization will remain in full force and effect until I (we) notify Oasis Animal Hospital in writing, that I (we) wish to revoke this authorization. I (we) understand that Oasis Animal Hospital requires at least 7 days prior notice in order to cancel this authorization.

 

If the payment is rejected due to Non Sufficient Funds (NSF), I understand that Oasis Animal Hospital may attempt to process the transaction again within 30 days, and I agree to an additional $50 charge for each attempt that is returned due to NSF, which will be initiated as a separate transaction from the authorized payment.

Appointments

Your first appointment with us requires a $70 deposit.  This pays for the initial consultation and exam with the doctor.  If you cancel within 24 hours this is fully refundable.  Any no-shows or no-calls to let us know you will not be coming, your deposit will be forfeited.  

For grooming appointments, a cancellation request is required 48 business day (M-F, 8:00 AM to 5:30 PM) hours prior to the appointment to avoid a cancellation fee of $40.  Your fee is also forfeited if you arrive late.  

 

A $40 deposit is required to schedule all grooming appointments.  Grooming appointments must be dropped off 8:00 AM.

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