No Fees - Fair Scheduling - Better Care
At Oasis Animal Hospital & Emergency Center, we are committed to providing the best
care for your pets while fostering strong client-doctor relationships.
As part of our
continued efforts to enhance your experience, we are excited to share some important updates:
Moving Toward a Fee-Free Practice
We are eliminating two fees to make veterinary care more accessible:
No More Appointment Deposits – You will no longer need to place a deposit when scheduling an appointment (except when booking through our online portal).
No More External Prescription Fees – We will no longer charge the $10 external script fee for prescriptions filled outside our hospital.
Updated No Show / Late Cancellation Policy
To ensure we can accommodate as many pets as possible, we are implementing a new No Show / Late Cancellation Policy for missed appointments or cancellations made within 24 hours of a scheduled appointment.
First Missed Appointment – We will call to notify you of the missed appointment and assist in rescheduling.
Second Missed Appointment – You will receive an email reminder of our policy, with a warning that a third offense may result in discontinuation of care.
Third Missed Appointment– Unfortunately, we will no longer be able to continue the doctor-patient relationship, and we will assist in transferring your pet’s medical records to a provider of your choice.
We understand that emergencies happen, and we will always provide grace for true emergencies. Additionally, this policy resets annually to give all clients a fresh start each year.
These changes reflect our goal of creating a more client-friendly, fee-free experience while ensuring all pets have access to the care they need.
We appreciate your cooperation in helping us maintain a fair and effective scheduling process.
If you have any questions, please don’t hesitate to reach out. We appreciate your trust in us and look forward to continuing to care for your pets!